Operations Director - Recruitment Questionnaire

What’s your philosophy for running operations in a Managed Service Provider environment? *

In your view, what are the biggest operational challenges MSPs face today in cloud and application services, and how would you address them? *

Describe a time when you had to transform or scale operations. What steps did you take, and what was the measurable impact? *

What practices or frameworks do you use to ensure SLA compliance and high client satisfaction across multiple accounts? *

Share an example of how you managed a critical escalation with a major client. What actions did you take and what was the outcome? *

When managing multi-cloud environments (AWS, Azure, GCP), what’s your approach to balancing cost, performance, and security? *

Give an example of how you’ve introduced automation or DevOps practices that significantly improved operations. *

What do you consider the most common pitfalls when integrating application development and managed services, and how do you prevent them? *

How have you previously managed operational budgets or P&L responsibility? Share an example of how you improved efficiency or profitability. *

If tasked with reducing operational costs by 15% without sacrificing service quality, how would you approach this challenge? *

Describe your leadership style. How do you build accountability and motivation in distributed technical teams? *

What’s your approach to developing talent and ensuring your teams stay up-to-date with certifications and skills? *

If you joined us, what would be your 90-day plan to understand, stabilize, and optimize operations? *

What new service offerings or innovations would you explore to keep an MSP competitive over the next 3 years? *